Privacy policy

 

Privacy & Security

This policy describes how Harpers Music "Harpers" manages personal information. This policy has been formulated in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). The APPs regulate the handling of personal information including its collection, handling, use, disclosure, and storage. A copy of this policy is available upon request by contacting us at the details set out below.

What is personal information?

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not (Personal Information). Harpers will collect and use certain Personal Information about you during the course of your relationship with Harpers. This policy explains how we may collect, use, and disclose this information.

Your consent to the terms of this policy

By providing us with Personal Information or through your use of our website, you agree with the terms of this policy. Whenever you submit Personal Information to us, you consent to the collection, handling, use, disclosure, and storage of that personal information in accordance with this Privacy Policy and the Privacy Act (including the APPs).

What kinds of personal information do we collect about you and how is it collected and held?

Harpers collects Personal Information in order to provide personalized product and information services.

The type of Personal Information we collect may include your name, address, telephone numbers, email address, what you buy, when you buy, information on how you use our products and services and how much you spend, information on your browsing activity when visiting one of our web pages, and personal preferences regarding musical instruments and/or accessories. We do not expect to collect “sensitive information” (such as information about your health) from you.

We will collect the Personal Information directly from you at the time you ask us to provide you with information or if you place an order with us.

If you browse our website, our internet service provider logs the following information:

  • Your server (IP) address and top-level domain name;
  • The date and time of your website visit;
  • The country that your server is located;
  • The pages that you looked at;
  • The type of browser you used;
  • The previous site you visited; and
  • The site you visited next.

We will not use information obtained from your browsing activities to send you any unsolicited information. This information is collected to determine the relevancy of material posted on our website and to enhance this service to visitors.

We will take reasonable steps to ensure that the Personal Information we collect, use, or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification, or disclosure.

Why is personal information collected by Harpers Music?

The Personal Information you provide to Harpers will enable us to make offers of products and services to you.

This information helps us develop and make available products to suit your needs. If you do not provide some or all of the information requested, Harpers may not be able to provide you with a product or service.

In particular, the Personal Information you provide Harpers may be collected, used, and disclosed for a number of purposes connected with our business operations, which include:

  • Processing your orders or applications;
  • Providing you with information, products, and/or services requested;
  • Telling you about other products or services that may be of interest to you;
  • Billing you and/or administering or otherwise managing your account;
  • Dealing with requests, inquiries, or complaints and other customer service activities;
  • Carrying out market and product analysis and marketing products and services;
  • Assisting in arrangements with other organizations in relation to the promotion or provision of a product or service;
  • Registering your details and allocating or offering you rewards, discounts, and/or other benefits and fulfilling any requests or requirements you may have in respect of our loyalty or reward programs and other similar schemes;
  • Purposes relating to any third party acquisition or potential acquisition of an interest in Harpers or its assets; and
  • Carrying out any activity in connection with a legal, governmental, or regulatory requirement that we have to comply with or in connection with legal proceedings, crime, or fraud prevention, detection, or prosecution, including investigating any fraud, unlawful activity, or misconduct.
  • We may also use your Personal Information for purposes related to those described above, which would be reasonably expected by you. For example, we may use your Personal Information to keep you informed about features of our products and services or to conduct analysis to provide better customer service.

How do you access and correct your personal information?

Once we have collected your Personal Information, you are entitled under APP 12 to request the details of the information Harpers is holding about you. In order to request such information, you need to contact us by letter, email, or telephone and outline the nature of your enquiry. Harpers will take reasonable steps to let you know, generally, what sort of Personal Information we hold, for what purposes, and how we collect, use, and disclose that information.

Upon your request, Harpers will also provide access to your Personal Information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives, and law enforcement or other public interests.

We will endeavor to keep and maintain the data held by us as accurate, complete, relevant, and up to date as possible. It is important that the information that we hold about you is up to date. You must let us know if information that you have provided to us has changed.

The APPs also give you the right to request correction of your Personal Information. If you establish that Personal Information held by us is not accurate, complete, relevant, up-to-date, or is misleading, we will take reasonable steps in accordance with our obligations under the Privacy Act to correct the information so that it is accurate, complete, relevant, up-to-date, and not misleading.

If you would like to access or correct your Personal Information, please contact:

The Privacy Officer Harpers Music Ph: (02) 4369 3217 Email: info@harpersmusic.com.au

To opt out of receiving certain Harpers marketing materials, you will need to tell us. To do this, please send us an email with "unsubscribe" in the Subject Field to info@harpersmusic.com.au, or call us on 02 4369 3217.

Please note that if you have an account with Harpers, we will still need to send you essential information about your account.

How can I complain if Harpers Music breaches this policy or the APPs?

If you have a question, concern, or complaint regarding the way in which we handle your Personal Information, you should contact us on the details listed above.

You are entitled to lodge a complaint if you believe that we have breached the APPs. If you wish to lodge a complaint with us, you need to write to us setting out the details of your complaint. We will issue you with a response to any complaint within a reasonable time that, if appropriate, will outline the measures that we will take to resolve the complaint.

If you feel that we have not satisfactorily addressed your complaint, you may also make a complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or by writing to GPO Box 2999 Canberra ACT