Shipping policy

Harpers Music provides free delivery on any item over $100 and under 7.5 kg to anyone in the Eastern Metro Areas. Unfortunately, due to the rising cost of Freight to Central, Northern, and Western States, we can no longer offer Free Freight to these areas. However, we can offer extremely competitive rates and very reliable services. The item will be sent by whichever service makes the most sense for what you have bought. Our service providers are TNT, Toll, and Australia Post.

Express (Average 1-5 days) and Standard (Average 2-10 days): Our Express and Standard shipping options provide estimated delivery times. Factors such as location and item availability may influence the delivery time range.

Click & Collect: Order online and pickup contact-free. Orders will take 1-2 business days to process and be ready for collection. You will receive an email from our staff when it's ready to collect. If your item is not in-stock in-store, we will get in contact with you so you're aware of how long it'll be until your order is ready for collection.

Minimum Shipping: Orders under $100 attract a $10 shipping fee. This $10 fee will provide you with our Standard shipping service.

Parcel Tracking: You will find your Tracking Number (if applicable) and courier website link in your shipment confirmation email. Small postable items may ship without tracking if Free Shipping is selected. Any orders sent without tracking are not refundable. If you require tracking on your item, please select Standard or Express shipping.

Dispatch Policy and Shipping Addresses: Most orders will be dispatched from our store in Kincumber, NSW, by Startrack, TNT, or Australia Post. You will receive tracking for your order to the email used during checkout. Orders are typically delivered within business hours only, Mon - Fri (excl. Public Holidays). Some orders may be dispatched directly from our supplier to shorten delivery time - you will be notified if this applies to your order. Please allow up to 2 days for dispatch and 2-8 working days for delivery. Orders are covered by transit insurance. It is your responsibility to supply us with your correct shipping address. Couriered items cannot be sent to PO Box addresses; please bear in mind the size of the item when providing your delivery address.

We ask you for a valid shipping address, email address, and your best contact phone number during checkout. Prior to dispatch, we will contact you via telephone, SMS, and/or email to confirm shipping information and arrange the best day for delivery if applicable. To prevent your order being delayed, please respond as soon as possible during business hours, Monday to Friday.

Your order can only be delivered during business hours (Monday to Friday) and requires a signature for confirmation of delivery. We, therefore, strongly recommend you nominate a WORK ADDRESS or similar for shipping. If there is no one at the delivery address when the courier attempts delivery, you may be charged a re-delivery fee. Large or bulky items such as Pianos, Acoustic Drums, etc., may have further address requirements (such as lift access) to ensure successful delivery.

Items damaged in transit: DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your item is damaged, you must call us (02 4369 3217) or email us (info@harpersmusic.com.au) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered, and a brief description of the apparent damage. All items will be assessed by us on a case-by-case basis.